配送ポリシー

The customer initiated a chargeback claiming that the order was not received. However, the shipment issue was caused by the customer providing an incorrect shipping address at the time of purchase.

The order was shipped promptly using the address provided by the customer, and the package was scheduled for delivery on July 31, 2026. We were only informed of the address issue after the shipment was already in transit and close to its scheduled delivery date. By the time the customer contacted us, it was too late to make a timely address correction through the carrier.

Despite this, we made every reasonable effort to assist the customer by contacting UPS and requesting an address correction or delivery intervention. We acted in good faith and worked proactively with the carrier to resolve the issue as quickly as possible.

The merchant fulfilled the order correctly and on time based on the information provided by the customer. The delivery issue resulted from incorrect information submitted by the customer and the delay in notifying us of the error, not from any failure on the part of the merchant.